After observing and casually waiting for 5 minutes, I decided to browse. I need a few other house accessories. So I went over to the Dining + Kitchen area. In hopes I would also run into a sales person asking if I needed help. WHY YES I DO I WANT TO SPEND $1K. Easy sale.
Instead I walked around the store not finding anyone. After this. I decided to go on a mission to find a sales person. There was one person helping another customer (understandable). And 3 behind the register. They completely ignored me until I walked up to the register and stood there. A gentlemen was counting the register and irritatingly looks up and says "Hi, how can I help you" in the not-so-nice I'd rather not help you but you're here in my face kind of way. I told him I was interested in the couch and wanted to confirm the price and stock, instead of attempting to help me, he tried to point. Across the store. Diagonally. Which I find most frustrating in stores, esp when you're trying to make a purchase. He wasn't able to identify it. So he rolled his eyes and looked at the lady behind him and she said "I'll put this away, you go." Both unfriendly. Both unhelpful. Both annoyed a customer is asking for help. Go figure. I've worked in retail in a prior life - aka - college, to know and remember you have designated areas, register, entry. But when a customer needs help. You suck it up and help them.
Moral of the story. Care about your customers. Nurture them. And don't suck.
I am SO disappointed with West Elm's miserable customer service! I was an easy sale. Ready. I already had my mind. MADE. up. After he walked me over he told me the price and walked away. As did I. I refuse to give a business my money, when they are not appreciative.
Dear West Elm, you suck!